Anglais en BTS Tourisme : 3 exemples de courrier commercial

Tu trouveras ici 3 exercices de courrier commercial pour l'épreuve d'anglais du BTS Tourisme. L'idéal serait de prendre les exercices, de les faire, puis de regarder le corriger après. Essaie vraiment de te tenir à cette méthode, c'est comme cela que tu vas pouvoir progresser et t'entrainer pour de vrai !

Si ce n'est pas déjà fait, je te conseille au préalable de faire un tour sur la méthodologie complète de l'épreuve d'anglais du BTS Tourisme, pour avoir une vision globale de cette épreuve coefficient 3.

Situation : You work for "Vacances de rêve" a travel agency located at 10 boulevard Voltaire 75011 Paris. You have been in charge of renting a car and booking a hotel for your British client Mr Smith. He currently lives at 8 boulevard des Capucines 75002 Paris and he will spend a week in Nice with his family next July.

Task : Use the following elements to write a confirmation letter for the reservation you have done for him.

Elements :

• Hotel : Le Rivage**** - piscine/wifi gratuite/spa/à 100m de la mer
• 4 personnes : 1 chambre double + 1 chambre 2 lits simples (adjacente) vue mer
• Arrivée : 10 juillet (14h), départ : 17 juillet (avant 11h)
• Prix : 3 300 €
• Voiture : du 10 au 17 juillet à l'agence Hertz, aéroport de Nice, BMW Serie 2 décapotable - transmission automatique - assurance (vol, au tiers avec franchise) - 2 000 km - 650 €

Vacances de rêve
10 Boulevard Voltaire
75011 Paris

3 Novembre 2021

Mr Smith
8 Boulevard des Capucines
75002 Paris

Dear Mr Smith

Confirmation of your reservation

Following your request I am pleased to confirm that I booked on your behalf a double room and an adjoining twin room, both with seaview in Hotel Beau in Rivage in Nice. You will check-in on 10 July at 2:00 pm and check-out on 17 July before 11:00 am.

This beautiful 4-star hotel enjoys a swimming pool although it is also ideally situated a hundred metres away from the sea. It offers spa facilities and a free wifi connection is available in the hotel. The total price of the rooms for 7 nights for 4 persons amounts to 3300 €.

I thank you for trusting our agency and remain at your disposal for any information.

Your sincerely
(signature)
Carole Alonso
Travel Agent - Vacance de rêve

Situation : You work for "Escapade et Découverte" an event company located at 5 rue du Port, 35400 Saint
Malo. Mrs Martin the Human Resources manager for 'La pêche bretonne' in Saint Malo (25 rue des Remparts) put you in charge of organizing a 3-day incentive trip to Brighton (Sussex, UK) for twenty members of her team next
June. They need to work and to relax.

Task : You write an e-mail to the Tourist Office of the city to get information about the conference facilities there
are and also to know more about visits and the activities they offer for groups.

From : Carole. Dupont@escapade-et-découverte.org
To : visitbrighton@brighton.com
Subject : Information about

Dear Madam or Sir

I am planning a 3-day incentive trip in your city for a group of twenty members of staff of a French company.

I would like to enquire about the meeting facilities available in Brighton whether they are located in hotels or not. They should have natural light for more comfort and complete audiovisual equipment.

Best regards
Carole Dupont
Trip planner - Escapade et Découverte (St Malo - France)

Situation : You work for Hotel des Alpages (4 allée du Lac, 74110 Avoriaz), a four-star hotel in a French alpine ski resort and Mrs and Mr Johnson (12 Lake District Drive, Liverpool, UK) a couple of British guests left a note to complain when they checked-out.

Task : M. Dubois the manager put you in charge of writing for him a letter to deal with that complaint. Use their note below to do so.

Hotel des Alpages
4 allée du Lac
74110 Avoriaz

10 April 2017

Mrs and Mr Johnson
12 Lake District Drive
Liverpool, UK

Dear Mrs and Mr O'Connor

Your complaint about your stay at Hotel des Alpages

I am sorry for the problems you had during your stay with us and thank you for reporting them to help us improve
our service. I inquired about the room you were given and it appears it was our mistake but unfortunately it was impossible for us to meet your requirement when you checked-in as there were no more vacancies at the time. Apart from the mountain view do hope you appreciated the comfort of that room and the special care we give to pampering our guests.

As far as the wifi connection is concerned, please be assured that we did our utmost so that the internet access provider solved the technical problem as soon as possible but I cannot deny the inconvenience.

Consequently, as it is impossible for US not to meet our guests' expectations we are looking forward to having you at the hotel and having the pleasure to offer you a free access for two persons to our outstanding spa during your stay.

I hope again you will accept our sincere apologies for the inconvenience you experienced and be sure that we will be even more focused on satisfying our guests.

Yours sincerely
(signature)
M. Dubois
Hotel manager

RECOIS DE L'AIDE POUR TON BTS TOURISME